Scouts Careers

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Personal Details

First Name *

Last Name *

Email Address *

Mobile Number *

Do you currently work for us? *

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Address Information

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Supporting Statement

In the below section, please provide detail of how you meet the Job Profile and Person Specification (please ensure this is a minimum of 250 words) *

Where did you first see this role advertised? *

Further Personal Details

In line with the Exception Order to the Rehabilitation Act, for all roles which involve regulated activity and an Enhanced DBS check, applicants are required to declare both spent and unspent convictions. If the role requires a Basic DBS check applicants are required to declare unspent convictions. The Applicant pack will detail which DBS check is required for each role. Please see our Recruitment and Selection Policy.

Do you have any convictions? (Please note that a satisfactory Disclosure and Barring Scheme check is an essential requirement for all roles) *

We may on occasion consider internal applicants on a secondment basis for fixed term roles at The Scouts. This is where we appoint you for a fixed term role and keep your substantive post open for you to return to when your secondment is finished. We may have to back fill your substantive post on a fixed term basis until you return and this may leave teams short staffed, either for a short time while we recruit, or for a long time should we not recruit someone to back fill the role. Given this,

Have you obtained agreement from your current line manager to temporarily leave your substantive role for a secondment role at The Scouts? (If no, the HR team will contact your current manager to obtain their agreement should you be short listed for interview. If your manager is not in agreement, the HR team will contact you to clarify if you wish to permanently leave your current role and be considered for this role, or withdraw your application).

Do you have Right to Work in the UK? * Yes No

Do you have any convictions?* In line with the Exception Order to the Rehabilitation Act, for all roles which involve regulated activity and an Enhanced DBS check, applicants are required to declare both spent and unspent convictions. If the role requires a Basic DBS check applicants are required to declare unspent convictions. The Applicant pack will detail which DBS check is required for each role. Please see our Recruitment and Selection Policy. *

If yes, please provide details below. Please note that a satisfactory Disclosure and Barring Scheme check is an essential requirement for all roles.

Diversity Monitoring

We are committed to the fair treatment of our staff, potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background.

This information will not be disclosed to hiring managers for shortlisting purposes. It is not obligatory but would be used to ensure our recruitment processes are open to all sections of the community.

All information that we collect in relation to equality and diversity will be treated confidentially in accordance with the Data Protection Act 2018 and will be stored within the Applicant Tracking System. Access to this information will be restricted to staff involved in the processing and monitoring of this data. It will be used to provide statistical information only. In completing the form below, you consent to us using your data for this purpose.

To which gender identity do you most identify?

What is your age range?

Relationship Status

What is your Ethnic Origin?

Other (please specify)

What is your religion or belief?

Other (please specify)

What is your sexual orientation? (As defined in the Equality Act 2010)

Other (please specify)

Do you Identify as Trans?

The Scout Association is a Disability Committed Employer. Do you wish to disclose that you have a disability? *

If yes please provide details

Checklist

You are nearly complete with your application. But before you click submit, we just want make sure you understand our recruitment process and the next steps.

Please see our Recruitment & Selection Policy. I acknowledge that I have read and understood The Scout Association Recruitment and Selection Policy. *

Please click this box to confirm your consent to your details being provided to our Safeguarding department for checking against internal Scouts records. *

I confirm I have uploaded an up to date CV and provided a detailed supporting statement for this role. *

Data Privacy Statement

This form is used to collect information about you for the purpose of assessing your application for a role at The Scout Association, and is done so under the lawful basis of performance of a contract. Your information will be stored securely on a third party system called Talos 360, and only accessed by relevant staff. Information about successful candidates will be retained for six years after their employment has ended. Information about unsuccessful candidates will be retained for six month after the decision is made, unless they opt in to join the talent pool. Data will be held on the talent pool for two years, and will be used to contact people about future vacancies that may be of interest to them. After the two year period we may invite people to provide a further opt in to remain part of the talent pool. For further information about how we manage personal data please read our Data Protection Policy and our Data Retention Policy

Thank you for completing this form

We aim to treat all current and prospective employees fairly and with dignity and respect, in accordance with our Equality, Diversity and Inclusion Policy. The Scouts Association consider candidates solely on merit and against role requirements and person specifications.

About My Application

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Job Details

Job Title: Customer Experience Coordinator
Job Reference: DB1611921HomCEC
Location: Homebased with centre travel
Salary: Band C Level 3

Title: Customer Experience Coordinator
Location: Homebased with regular centre travel
Contract Type: Fixed Term until March 2027
Working Hours: 35 hours per week
Salary: £26,199 per annum (Pro-rata) – Band C, Level 3

About the Role

Are you passionate about delivering outstanding customer service and making a real difference? We're looking for a Customer Experience Coordinator to join our friendly and collaborative team, supporting groups to access unforgettable outdoor learning and adventure through our funded programmes.

Our team is supportive, passionate and committed to helping young people benefit from life-changing experiences. We work closely with customers, partner organisations and colleagues across our centres, ensuring every group receives the guidance and support they need from their first enquiry through to the delivery of their visit.

This is an exciting time to join us as we continue to expand the reach and impact of our funded programmes. You'll play a key role in helping more schools, youth groups and community organisations access Scout Adventures experiences, making the booking journey as smooth, welcoming and efficient as possible.

Key Responsibilities as our Customer Experience Coordinator

Provide a helpful, supportive and friendly service across a variety of contact channels including email, and phones to communicate with applicant groups and customers.
Be an expert in our funded residential project to ensure customers are recommended the correct packages/bookings to their requirements.
Work within our service level agreements, objectives and policies.
Process funded bookings and contact through systems such as SharePoint, Cinolla, Zendesk, Eventsair and Trust Pilot, or other similar platforms.

About You

We’re looking for someone with:

Experience in cordination, support or customer service roles.
Experience f residential activity centres, or similar programmes.
Experience managing high-vlume correspondence and juggling multiple tasks
Strng organisational skills with excellent attention to detail.
Cnfident communicator who can provide friendly, clear and timely responses.
Ability t work logically and manage competing deadlines.
Apprachable, supportive and people focused.
Enthusiastic abut youth development and the benefits of outdoor adventure.

Benefits:

We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
Flexible working hours
Work in a way that suits you, your role and your department
Double matching pension up to 10% of gross salary

For a full list of our benefits, click here.

Closing date for applications: 23:59 on Tuesday 7th July 2026

Interviews will be held W/C 13th July 2026

Strictly no agencies.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.