Scouts Careers

Just a moment while we save your details.

This may take a few moments.

Personal Details

First Name *

Last Name *

Email Address *

Mobile Number *

Do you currently work for us? *

Upload your CV *

Address Information

Street Address *

City *

County *

Country *

Postcode *

Supporting Statement

In the below section, please provide detail of how you meet the Job Profile and Person Specification (please ensure this is a minimum of 250 words) *

Where did you first see this role advertised? *

Further Personal Details

Do you have Right to Work in the UK? * Yes No

In line with the Exception Order to the Rehabilitation Act, for all roles which involve regulated activity and an Enhanced DBS check, applicants are required to declare both spent and unspent convictions. If the role requires a Basic DBS check applicants are required to declare unspent convictions. The Applicant pack will detail which DBS check is required for each role. Please see our Recruitment and Selection Policy.

Do you have any convictions? (Please note that a satisfactory Disclosure and Barring Scheme check is an essential requirement for all roles) *

If yes, please provide details below

Did you submit your supporting statement of no less than 250 words describing how you meet the criteria for the role? *

Equal Opportunities

We are committed to the fair treatment of our staff, potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background.

This information will not be disclosed to hiring managers for shortlisting purposes. It is not obligatory but would be used to ensure our recruitment processes are open to all sections of the community.

All information that we collect in relation to equality and diversity will be treated confidentially in accordance with the Data Protection Act 2018 and will be stored within the Applicant Tracking System. Access to this information will be restricted to staff involved in the processing and monitoring of this data. It will be used to provide statistical information only. In completing the form below, you consent to us using your data for this purpose.

To which gender identity do you most identify?

What is your age range?

Relationship Status

What is your Ethnic Origin?

Other (please specify)

What is your religion or belief?

Other (please specify)

The Scout Association is a Disability Committed Employer. Do you wish to disclose that you have a disability?

If yes, please provide details

What is your sexual orientation? (As defined in the Equality Act 2010)

Other (please specify)

Do you Identify as Trans?

Checklist

You are nearly complete with your application. But before you click submit, we just want make sure you understand our recruitment process and the next steps.

Please review our Recruitment and Selection Policy via the link on the Applicant Pack. I acknowledge that I have read and understood The Scout Association Recruitment and Selection Policy *

Please click this box to confirm your consent to your details being provided to our Safeguarding department for checking against internal Scouts records. *

I confirm I have uploaded an up to date CV and provided a detailed supporting statement for this role. *

Data Privacy Statement

This form is used to collect information about you for the purpose of assessing your application for a role at The Scout Association, and is done so under the lawful basis of performance of a contract. Your information will be stored securely on a third party system called Talos 360, and only accessed by relevant staff. Information about successful candidates will be retained for six years after their employment has ended. Information about unsuccessful candidates will be retained for six month after the decision is made, unless they opt in to join the talent pool. Data will be held on the talent pool for two years, and will be used to contact people about future vacancies that may be of interest to them. After the two year period we may invite people to provide a further opt in to remain part of the talent pool. For further information about how we manage personal data please read our Data Protection Policy and our Data Retention Policy

Thank you for completing this form

We aim to treat all current and prospective employees fairly and with dignity and respect, in accordance with our Equality, Diversity and Inclusion Policy. The Scouts Association consider candidates solely on merit and against role requirements and person specifications.

About My Application

I confirm that my details are complete and correct
I confirm I have the right to work in the country where this job is based
I confirm I have read and agreed to the privacy policy

Job Details

Job Title: Account Handler
Job Reference: VF1618684TheAH
Location: The Quadrant Business Park, Lancing
Salary: £28818.90 to £28818.90

Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £28,818.90 per year, Band C, Level 3 Inc. MS
Hours: Full-time, 35 hours per week
Contract: Permanent

About the Role:

At Unity Insurance, part of the Scouts movement, we’re proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most.

We’re a small, supportive team with a big heart, and we’re looking for an experienced Account Handler to join us. If you’re passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we’d love to hear from you.

This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose.

What you’ll do as an Account Handler:

Be the first point of contact for our clients
Provide quotes, advice, and ongoing support
Manage renewals, policy updates, and claims
Recommend additional products to help clients stay protected
Ensure all administration is accurate and completed on time
Deliver excellent customer service and help us grow our client base

What we’re looking for as an Account Handler:

Experience in insurance and customer service
Understanding of youth organisations or small charities
Good knowledge of insurance principles and FCA guidelines
Confident using computers and insurance systems
Working towards or holding insurance qualifications
A genuine passion for helping others

Why join us?

At Unity, your work makes a real difference. You’ll be supporting the amazing organisations that help young people gain skills for life — and you’ll do it alongside a welcoming, supportive team.
We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
Flexible working hours and hybrid options
Work in a way that suits you, your role, and your department
Double-matched pension up to 10% of gross salary
Family-friendly employer with generous family leave
Learning and development opportunities via our internal learning hub

For a full list of our benefits click here.

Closing date for applications: 23:59pm Friday 24 July 2026

Interviews will be held on Monday 3rd August 2026 in Lancing.

Strictly no agencies.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.