Scouts Careers

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Personal Details

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Supporting Statement

In the below section, please provide detail of how you meet the Job Profile and Person Specification (please ensure this is a minimum of 250 words) *

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In line with the Exception Order to the Rehabilitation Act, for all roles which involve regulated activity and an Enhanced DBS check, applicants are required to declare both spent and unspent convictions. If the role requires a Basic DBS check applicants are required to declare unspent convictions. The Applicant pack will detail which DBS check is required for each role. Please see our Recruitment and Selection Policy.

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Equal Opportunities

We are committed to the fair treatment of our staff, potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background.

This information will not be disclosed to hiring managers for shortlisting purposes. It is not obligatory but would be used to ensure our recruitment processes are open to all sections of the community.

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Checklist

You are nearly complete with your application. But before you click submit, we just want make sure you understand our recruitment process and the next steps.

Please review our Recruitment and Selection Policy via the link on the Applicant Pack. I acknowledge that I have read and understood The Scout Association Recruitment and Selection Policy *

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Data Privacy Statement

This form is used to collect information about you for the purpose of assessing your application for a role at The Scout Association, and is done so under the lawful basis of performance of a contract. Your information will be stored securely on a third party system called Talos 360, and only accessed by relevant staff. Information about successful candidates will be retained for six years after their employment has ended. Information about unsuccessful candidates will be retained for six month after the decision is made, unless they opt in to join the talent pool. Data will be held on the talent pool for two years, and will be used to contact people about future vacancies that may be of interest to them. After the two year period we may invite people to provide a further opt in to remain part of the talent pool. For further information about how we manage personal data please read our Data Protection Policy and our Data Retention Policy

Thank you for completing this form

We aim to treat all current and prospective employees fairly and with dignity and respect, in accordance with our Equality, Diversity and Inclusion Policy. The Scouts Association consider candidates solely on merit and against role requirements and person specifications.

About My Application

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Job Details

Job Title: Returns Administrator
Job Reference: VF1621466LanRA
Location: Lancing
Salary: £26199.00 to £26199.00

Job Title: Returns Administrator

Salary: £26,199 per annum - Band C, Level 3

Location: Lancing, West Sussex

Contract Type: Permanent

Working Hours: 35 hours

About the role

We're looking for a Returns Administrator to manage end-to-end product returns, including customer enquiries, RMA processing, quality checks, logistics coordination, stock allocation, and administrative support across the Customer Service and Production teams, ensuring all returns are handled efficiently and in line with company policy.

Main duties as our Returns Administrator

Manage the end-to-end returns process, including refunds, exchanges, RMAs and returns administration within agreed SLAs.
Deliver excellent customer service by handling returns enquiries and providing proactive updates throughout the returns journey.
Investigate and resolve returns issues while working closely with Warehouse, Buying, Merchandising, Accounts and Customer Service teams.
Monitor returns performance, maintain KPI reporting, and identify opportunities to improve processes and customer experience.
Support wider business operations by assisting other departments and providing guidance to the Returns Assistant as required.

What we are looking for in our Returns Administrator

Strong communication and customer service skills, with the ability to adapt to different situations and build positive working relationships.
Highly organised and detail-oriented, with excellent administrative accuracy and confidence handling large volumes of data.
Proficient in Microsoft Office (particularly Excel and Word) and experienced using databases and other IT systems.
A proactive team player with a strong retail or customer service background, able to work independently, solve problems and perform well under pressure.

What we offer as our Returns Administrator:

A supportive, inclusive, and collaborative team environment
Ongoing learning and professional development opportunities
28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas
Flexible working options to suit you, your role, and your team
A double-matched pension scheme, up to 10% employer contribution
A family-friendly approach, with generous family leave policies

For a full list of our benefits, click here.

Closing date for applications: 11:59pm Friday 24th July 2026.

Interviews will be held in person on Wednesday 5th and Thursday 6th August 2026.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.